Rajapurkar Saraf

Policies

PRIVACY POLICY

Effective Date: 18 August 2026
Business Name: RAJAPURKAR SARAF
Business Address: Shop No. 2, Shri Siddhi Sankul, Gaidhani Galli, Navin Saraf Bazar, R.K., Nashik, Maharashtra – 422001
Contact: +91 9850111503
Email: crajapurkar@goldvaluer.net

1. Introduction

RAJAPURKAR SARAF (“RAJAPURKAR SARAF”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, contact us, make enquiries, purchase products or services, or communicate with us through WhatsApp, RCS, telephone, email, SMS, or other communication channels.

This Privacy Policy explains how RAJAPURKAR SARAF may collect, use, store, disclose, protect, and otherwise process personal information in connection with our business and digital services.

Our objective is to handle personal information responsibly, transparently, and only for legitimate business purposes, subject to applicable Indian law and the requirements applicable to the communication platforms and technology providers we use.

By using our website or voluntarily providing information to RAJAPURKAR SARAF, you acknowledge that you have read this Privacy Policy.

This Policy should be read together with our Terms & Conditions and any specific notices provided to customers at the point of data collection.

2. Information We Collect

Depending on how you interact with RAJAPURKAR SARAF, we may collect different categories of information.

A. User Information

This may include:

  • Full name;
  • Mobile number;
  • Email address;
  • Address;
  • City, state, and PIN code;
  • Enquiry details;
  • Customer preferences;
  • Transaction-related information;
  • Information voluntarily provided during customer support; and
  • Other information reasonably required for legitimate business purposes.

We collect only information that is relevant to the particular interaction wherever reasonably practicable.

B. Device Information

When you use our website or digital services, certain technical information may be automatically collected, such as:

  • IP address;
  • Browser type;
  • Operating system;
  • Device type;
  • Approximate technical location information;
  • Website access time;
  • Pages visited;
  • Referring pages; and
  • Technical diagnostic information.

C. Cookies

Our website may use cookies and similar technologies to remember preferences, understand website usage, improve functionality, and support security.

You may control certain cookies through your browser settings, although disabling some cookies may affect website functionality.

D. Message Data

When you communicate with RAJAPURKAR SARAF through WhatsApp, RCS, SMS, email, or other digital channels, we may process information associated with the communication, including:

  • Mobile number;
  • Message content;
  • Enquiry details;
  • Date and time of communication;
  • Delivery or communication status;
  • Customer responses;
  • Opt-in or opt-out records;
  • Customer support information; and
  • Other information voluntarily provided by you.

Where communication is processed through third-party platforms, the relevant platform may independently process information under its own privacy policies.

3. Purpose of Data Collection

RAJAPURKAR SARAF collects and processes personal information for legitimate and reasonable business purposes, including:

  • Responding to customer enquiries;
  • Providing requested products or services;
  • Managing customer relationships;
  • Processing transactions;
  • Providing customer support;
  • Communicating order or service information;
  • Sending permitted promotional communications;
  • Managing WhatsApp and RCS communication;
  • Maintaining records;
  • Preventing fraud and misuse;
  • Improving website functionality;
  • Monitoring communication quality;
  • Meeting legal and regulatory obligations; and
  • Protecting our legal rights and business interests.

We do not intend to collect personal information merely for unnecessary or unrelated purposes.

4. Consent for WhatsApp & RCS Data Processing

Where required, RAJAPURKAR SARAF will obtain appropriate consent before sending promotional or other communications through WhatsApp or RCS.

Consent may be obtained through website forms, enquiry processes, customer interactions, explicit messaging requests, transaction processes, or other appropriate mechanisms.

By voluntarily contacting RAJAPURKAR SARAF through WhatsApp or another communication channel, you understand that your communication information may need to be processed to respond to your request.

Where applicable, customers may withdraw consent for promotional communication at any time.

Withdrawal of promotional consent will not necessarily affect processing required to complete a transaction, provide a requested service, maintain legally required records, prevent fraud, or comply with legal obligations.

WhatsApp and RCS are third-party communication technologies. Their respective providers may process information under their own terms and privacy policies.

5. Legal Basis for Processing

Depending on the circumstances and applicable law, RAJAPURKAR SARAF may process personal information based on one or more of the following grounds:

  • Consent provided by the individual;
  • Taking steps requested by the individual before entering into a transaction;
  • Performing or administering a transaction or service;
  • Compliance with legal or regulatory obligations;
  • Prevention, detection, or investigation of fraud or misuse;
  • Protection of legitimate business interests where permitted by law; or
  • Other lawful grounds available under applicable Indian law.

Where consent is relied upon, we aim to provide appropriate information about the purpose for which consent is requested.

6. How We Use Collected Data

Personal information may be used to:

  1. Respond to enquiries;
  2. Provide customer assistance;
  3. Process purchases or transactions;
  4. Send service-related notifications;
  5. Communicate relevant business information;
  6. Send promotional messages where permitted;
  7. Maintain customer records;
  8. Manage communication preferences;
  9. Improve products, services, and website functionality;
  10. Analyse aggregate usage patterns;
  11. Detect suspicious or fraudulent activity;
  12. Protect the security of our systems;
  13. Comply with applicable law; and
  14. Establish, exercise, or defend legal claims.

We do not intend to sell customer personal information as a standalone commercial product.

7. Data Retention & Deletion

RAJAPURKAR SARAF retains personal information only for as long as reasonably necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.

Retention periods may depend on:

  • The nature of the information;
  • The customer relationship;
  • Transaction requirements;
  • Tax and accounting obligations;
  • Legal requirements;
  • Dispute resolution;
  • Fraud prevention;
  • Platform compliance; and
  • Legitimate business record-keeping requirements.

When personal information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal retention requirements.

Customers may contact RAJAPURKAR SARAF to request deletion of information, subject to applicable law and legitimate reasons for retaining certain records.

8. Data Sharing with Third Parties

RAJAPURKAR SARAF may share or provide access to relevant information with trusted third parties where necessary to operate our business or provide requested services.

These may include:

Meta / WhatsApp

Where WhatsApp Business communication is used, relevant information may be processed through Meta or WhatsApp infrastructure in accordance with the applicable platform terms and privacy practices.

Google

We may use Google services for hosting, analytics, business email, advertising, security, forms, or other legitimate business functions where applicable. Information processed through such services may be subject to Google’s applicable terms and privacy practices.

Telecom Operators and RCS Providers

RCS communication may involve telecommunications operators, RCS infrastructure providers, messaging aggregators, and technology service providers. Relevant communication information may be processed to facilitate message transmission, delivery, routing, security, and reporting.

Other Service Providers

We may also use service providers for:

  • Website hosting;
  • Payment processing;
  • Customer relationship management;
  • IT and security;
  • Analytics;
  • Communication services;
  • Technical support;
  • Accounting; and
  • Legal or professional assistance.

Third parties are expected to process information only for legitimate purposes and in accordance with applicable contractual, technical, and legal requirements.

9. Security Measures & Encryption

RAJAPURKAR SARAF takes reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, alteration, disclosure, or destruction.

Depending on the nature of the service, security measures may include:

  • Access controls;
  • Password protection;
  • Secure administrative practices;
  • Encryption or encrypted transmission where supported;
  • Limited access to personal information;
  • Security monitoring;
  • Device and account controls;
  • Data backup procedures; and
  • Reasonable incident-response measures.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

Where third-party communication platforms are used, security is also subject to the infrastructure and security practices of those providers.

Customers should avoid sending highly confidential information through ordinary messaging channels unless specifically requested through an appropriate secure process.

10. Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies.

These technologies may help us:

  • Remember user preferences;
  • Understand website traffic;
  • Improve website performance;
  • Detect technical problems;
  • Maintain security;
  • Measure marketing effectiveness; and
  • Understand general visitor behaviour.

Some cookies may be essential for website functionality, while others may be optional.

You may adjust cookie settings through your browser. However, blocking certain cookies may cause portions of the website to function incorrectly.

Third-party analytics or advertising providers may also use their own technologies subject to their respective privacy policies.

11. Data Transfer & Storage (India-Based)

RAJAPURKAR SARAF seeks to manage business and customer information responsibly and, where practical, through appropriate systems and service providers.

Our business records may be maintained in India. However, where we use third-party cloud, messaging, analytics, communication, hosting, or technology providers, data may be processed or stored outside India depending on the provider’s infrastructure.

Where such processing occurs, we will seek to use appropriate service providers and safeguards consistent with applicable Indian law.

International or cross-border processing may also be subject to the policies, contractual arrangements, and security practices of the relevant technology provider.

12. User Rights (Access, Correction, Deletion)

Subject to applicable law, individuals may have rights regarding their personal information, including the ability to:

  • Request information about personal data processed by us;
  • Request correction of inaccurate information;
  • Request deletion where legally permissible;
  • Withdraw consent where processing is based on consent;
  • Request cessation of certain promotional communication; and
  • Raise a privacy-related complaint or concern.

To make a privacy request, contact RAJAPURKAR SARAF using the contact details provided below.

For security reasons, we may need to verify the identity of the requester before processing a request.

Certain information may not be immediately deleted where retention is necessary to comply with legal obligations, resolve disputes, prevent fraud, complete a transaction, or protect legitimate rights.

13. Policy for Children

RAJAPURKAR SARAF does not knowingly seek to collect personal information from children for purposes that are inappropriate under applicable law.

Where a service requires an individual to meet a minimum legal age or other eligibility requirement, the relevant requirement will apply.

If a parent or lawful guardian believes that a child has provided personal information to us in circumstances where such collection was inappropriate, they may contact us so that the matter can be reviewed and appropriate action can be taken, subject to applicable law.

14. Updates to Privacy Policy

RAJAPURKAR SARAF may update this Privacy Policy periodically to reflect:

  • Changes in our business operations;
  • Changes in communication technology;
  • Changes in WhatsApp or RCS requirements;
  • Changes in applicable laws;
  • Changes in third-party service providers;
  • Improvements in our privacy practices; or
  • New regulatory requirements.

The updated Policy will be published on our website with a revised effective date where appropriate.

We encourage customers to review this Policy periodically to understand how their information is handled.

Where legally required, significant changes may be communicated through an appropriate notice or communication channel.

15. Governing Law (India)

This Privacy Policy shall be governed by and interpreted in accordance with the laws applicable in India.

Privacy and data processing practices will be subject to applicable Indian data protection, information technology, consumer protection, telecommunications, and other relevant laws and regulations, as applicable from time to time.

Nothing in this Privacy Policy is intended to restrict any mandatory privacy or consumer rights available to an individual under applicable law.

16. Contact Information

If you have questions about this Privacy Policy, wish to make a privacy request, want to withdraw promotional communication consent, or have a concern regarding the processing of your personal information, please contact:

RAJAPURKAR SARAF
Shop No. 2, Shri Siddhi Sankul,
Gaidhani Galli, Navin Saraf Bazar, R.K.,
Nashik, Maharashtra – 422001, India

Phone: +91 9850111503
Email: crajapurkar@goldvaluer.net

When contacting us about a privacy request, please clearly mention the nature of your request and provide sufficient information for us to identify the relevant customer record, while avoiding unnecessary disclosure of sensitive information.

RAJAPURKAR SARAF will review legitimate privacy-related requests and respond in accordance with applicable law and reasonable verification requirements.

17. Important Communication & Platform Notice

RAJAPURKAR SARAF uses WhatsApp and/or RCS only as communication channels and does not control the independent privacy practices, technical infrastructure, policies, or availability of Meta, WhatsApp, Google, telecommunications operators, RCS providers, or other third-party platforms.

Customers should review the applicable privacy information provided by those platforms when using their services.

Where RAJAPURKAR SARAF receives information through these platforms, we will handle such information for legitimate business purposes and in accordance with applicable law and this Privacy Policy.

End of Privacy Policy