TERMS & CONDITIONS

Effective Date: 18 August 2026
Business Name: RAJAPURKAR SARAF
Business Address: Shop No. 2, Shri Siddhi Sankul, Gaidhani Galli, Navin Saraf Bazar, R.K., Nashik, Maharashtra – 422001
Contact: +91 9850111503
Email: crajapurkar@goldvaluer.net

1. Introduction

Welcome to RAJAPURKAR SARAF. These Terms & Conditions (“Terms”, “Terms and Conditions”) govern your access to and use of the website, digital services, communication channels, WhatsApp Business communication, RCS communication, customer support facilities, and other services made available by RAJAPURKAR SARAF (“Business”, “we”, “us”, or “our”).

RAJAPURKAR SARAF operates from Nashik, Maharashtra, and is committed to providing customers with transparent, reliable, and responsible communication regarding our products, services, enquiries, customer assistance, and related business activities.

These Terms are intended to establish clear expectations between RAJAPURKAR SARAF and every person who visits our website, contacts us through digital channels, submits an enquiry, communicates through WhatsApp or RCS, purchases or enquires about our offerings, or otherwise interacts with our digital services.

By accessing or using our website or voluntarily communicating with RAJAPURKAR SARAF through WhatsApp, RCS, SMS, telephone, email, or other available channels, you acknowledge that you have read, understood, and agreed to these Terms.

Where a specific product, service, transaction, quotation, invoice, order, or written agreement contains additional terms, those terms may apply to the relevant transaction in addition to these Terms.

2. Definitions

For purposes of these Terms:

“RAJAPURKAR SARAF,” “Business,” “we,” “us,” or “our” means RAJAPURKAR SARAF, operating from Shop No. 2, Shri Siddhi Sankul, Gaidhani Galli, Navin Saraf Bazar, R.K., Nashik, Maharashtra – 422001.

“Customer,” “User,” “you,” or “your” means any individual, business, organisation, representative, or other person accessing our website or communicating with us.

“Website” means the official website or digital property operated on behalf of RAJAPURKAR SARAF.

“Services” means the products, customer assistance, enquiries, communications, digital services, and other business services offered by RAJAPURKAR SARAF.

“WhatsApp Business Communication” means communication made through WhatsApp Business or an applicable WhatsApp Business Platform solution.

“RCS” means Rich Communication Services messaging made available through participating telecommunications operators, messaging platforms, aggregators, or technology providers.

“Communication Data” means information contained in or associated with messages, enquiries, responses, delivery information, communication preferences, and related interactions.

“Third-Party Service Provider” means an external technology, communication, payment, hosting, analytics, telecommunications, or other service provider engaged to support our business operations.

3. Acceptance of Terms

By using our website, submitting an enquiry, requesting information, purchasing a product or service, or communicating with RAJAPURKAR SARAF through WhatsApp or RCS, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue use of the website and digital communication services.

Where you act on behalf of another person or organisation, you confirm that you have the authority to accept these Terms on their behalf.

Your continued use of our digital channels after any amendment to these Terms will constitute acceptance of the revised Terms, subject to applicable law.

4. Description of Services

RAJAPURKAR SARAF provides its customers with business-related products, assistance, enquiries, communications, and customer service as applicable to its business operations.

Our digital channels may be used for:

Product or service enquiries;
Customer assistance;
Order or transaction-related communication;
Appointment or visit-related communication;
Business announcements;
Service updates;
Offers or promotional communication where legally permitted;
Customer feedback;
Support requests;
Payment or transaction information;
Delivery or status-related information where applicable; and
Other legitimate business communication.

Information displayed on the website is provided for general information and may be updated from time to time. Product availability, pricing, specifications, offers, and other commercial details may change without prior notice.

A website enquiry does not automatically constitute a confirmed purchase or legally binding order unless expressly accepted by RAJAPURKAR SARAF.

5. Eligibility

You must be legally capable of entering into a binding agreement under applicable Indian law to enter into transactions with RAJAPURKAR SARAF.

If you are below the age of majority, you should use our services only with the involvement and supervision of a parent or lawful guardian where required.

You must provide information that is accurate and not misleading when communicating with us.

We reserve the right to refuse, restrict, or discontinue a service or communication where we reasonably believe that applicable law, regulatory requirements, platform policies, or these Terms may be violated.

6. Account Registration

Certain digital services may require you to provide information such as your name, mobile number, email address, address, transaction information, or other relevant details.

You are responsible for ensuring that information submitted to RAJAPURKAR SARAF is accurate and up to date.

Where an account, customer profile, enquiry record, or similar facility is created, you are responsible for maintaining the confidentiality of credentials or access information associated with it.

You must promptly inform us if you believe that your account, information, or communication channel has been accessed or used without authorisation.

RAJAPURKAR SARAF will not knowingly request passwords, OTPs, PINs, or other confidential authentication information through an unauthorised communication channel.

7. User Responsibilities

Users agree to use our website and communication channels responsibly and lawfully.

You must not:

Provide false, fraudulent, misleading, or impersonated information;
Use our communication channels for unlawful purposes;
Attempt to interfere with the website or communication infrastructure;
Introduce malicious code, viruses, or harmful software;
Attempt unauthorised access to our systems;
Abuse, harass, threaten, or impersonate our employees or representatives;
Send unlawful or offensive material through our communication channels;
Use our WhatsApp or RCS communication facilities for spam or unsolicited activity;
Attempt to circumvent security, authentication, or access controls; or
Use our digital services in violation of applicable law or platform policies.

You are responsible for the accuracy and legality of information you provide to us.

8. Payment & Billing Terms

Where a product or service requires payment, the applicable price, taxes, charges, payment schedule, and other commercial terms will be communicated to the customer through an appropriate quotation, invoice, order confirmation, website, or other authorised business communication.

Unless otherwise agreed in writing, payment obligations must be completed within the period specified by RAJAPURKAR SARAF.

Applicable taxes, government charges, transaction charges, or other statutory amounts may be payable in addition to the stated price where required by law.

Payment information should be submitted only through authorised payment channels.

RAJAPURKAR SARAF does not ask customers to disclose confidential banking passwords, UPI PINs, card PINs, or OTPs for ordinary customer support.

Where refunds, cancellations, exchanges, or adjustments are applicable, they will be handled according to the relevant transaction terms and applicable law.

9. Subscription Renewal & Termination

RAJAPURKAR SARAF may use subscription-based or recurring digital services where applicable. If a recurring service is introduced, the applicable renewal frequency, charges, cancellation procedure, and termination terms will be communicated before or at the time of subscription.

A customer may request termination or cancellation in accordance with the applicable service terms.

RAJAPURKAR SARAF may suspend or terminate access where:

The user breaches these Terms;
The user engages in unlawful activity;
Continued service may create security or regulatory risk;
Payment obligations remain unpaid;
A third-party platform suspends the relevant communication service; or
Termination is otherwise permitted by applicable law.

Termination will not automatically cancel obligations that accrued before termination.

10. Use of WhatsApp Official API & RCS

RAJAPURKAR SARAF may use WhatsApp Business communication and RCS technology to communicate with customers.

Such communication may be supported by technology providers, authorised service providers, telecommunications operators, messaging platforms, or other infrastructure providers.

Our use of WhatsApp and RCS is intended to comply with applicable platform rules, communication standards, privacy requirements, and relevant laws.

Where consent is required, RAJAPURKAR SARAF will seek appropriate customer permission before sending applicable communications.

Customers should understand that WhatsApp and RCS are third-party communication platforms. Their availability, features, delivery mechanisms, and policies may be controlled partly or entirely by the relevant platform or operator.

RAJAPURKAR SARAF does not represent that every message will be delivered successfully. Delivery may be affected by network conditions, device compatibility, user settings, platform restrictions, operator availability, spam controls, or other technical factors.

Customers must not use our communication channels to request or transmit unlawful content, fraudulent information, or material that violates the policies of WhatsApp, RCS providers, telecommunications operators, or applicable law.

11. Message Delivery & Compliance Policy

RAJAPURKAR SARAF aims to send relevant and responsible communications.

Messages may include transactional, service-related, customer-support, informational, or promotional communication, depending on the customer’s relationship with the Business and applicable consent requirements.

Where required, promotional communication will be sent only where appropriate consent or another legally permissible basis exists.

We may maintain records relating to message delivery, failed delivery, customer responses, opt-outs, and communication preferences to manage compliance and improve communication quality.

Customers may request that promotional communications be stopped or may use an available opt-out mechanism where provided.

Message frequency may vary according to customer interaction and legitimate business requirements.

RAJAPURKAR SARAF reserves the right to discontinue communication to a recipient where the recipient has opted out, where communication is no longer appropriate, or where continuing communication could breach applicable law or platform policy.

12. Intellectual Property Rights

Unless otherwise stated, the website, business name, logos, designs, written content, graphics, photographs, layout, trademarks, service marks, and other materials associated with RAJAPURKAR SARAF are owned by or used with permission by the Business.

You may access website content for personal and legitimate business purposes only.

You must not reproduce, modify, distribute, publish, sell, license, reverse engineer, or commercially exploit our proprietary content without prior written permission, except where such use is expressly permitted by applicable law.

Nothing in these Terms transfers ownership of intellectual property rights to the customer.

Third-party trademarks, logos, names, and platforms remain the property of their respective owners.

13. Confidentiality

RAJAPURKAR SARAF respects confidential information shared by customers in connection with legitimate business interactions.

We will take reasonable measures to prevent unauthorised disclosure of confidential business or customer information, subject to applicable law and necessary disclosures.

Confidentiality obligations may not apply to information that:

Is publicly available without breach;
Was already lawfully known;
Is independently developed;
Is lawfully received from another source; or
Must be disclosed under law, court order, regulatory requirement, or governmental authority.

Customers are also responsible for protecting confidential information provided to them during a business relationship.

14. Disclaimer of Warranties

RAJAPURKAR SARAF endeavours to provide accurate, useful, and reliable information. However, to the extent permitted by applicable law, our website and digital communication services are provided on an “as available” basis.

We do not guarantee that:

The website will always be uninterrupted;
All information will always be error-free or current;
WhatsApp or RCS messages will always be delivered;
Third-party platforms will remain continuously available;
Every product or service will remain available at all times; or
Digital communication will be completely free from technical failures.

Nothing in these Terms excludes any statutory right, warranty, or consumer protection that cannot lawfully be excluded under Indian law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, RAJAPURKAR SARAF will not be liable for indirect, incidental, consequential, special, or unforeseeable losses arising from temporary website unavailability, third-party platform interruptions, network failures, delayed messages, device incompatibility, or circumstances beyond our reasonable control.

Nothing in these Terms is intended to exclude liability that cannot legally be excluded under Indian law, including liability arising from applicable statutory consumer rights or other mandatory legal protections.

Where liability can legally be limited, the extent of liability will be determined having regard to the nature of the transaction, applicable law, and the circumstances giving rise to the claim.

16. Indemnification

To the extent permitted by law, you agree to indemnify and hold harmless RAJAPURKAR SARAF, its representatives, employees, and authorised service providers from claims, losses, liabilities, costs, or expenses arising from your unlawful use of our services, violation of these Terms, misuse of communication channels, infringement of third-party rights, or fraudulent or misleading information supplied by you.

This provision does not require you to indemnify RAJAPURKAR SARAF for losses caused by our own unlawful conduct or liabilities that cannot legally be transferred to you.

17. Governing Law (India)

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal rights, disputes arising from these Terms or the use of our services shall be subject to the jurisdiction of the competent courts having jurisdiction over Nashik, Maharashtra.

Nothing in this clause prevents a consumer from exercising a statutory right to approach an appropriate consumer forum, authority, or court as permitted under applicable Indian law.

18. Changes to Terms

RAJAPURKAR SARAF may revise these Terms from time to time to reflect changes in business operations, technology, legal requirements, communication platforms, or regulatory requirements.

The updated version will be published on our website with a revised effective date where appropriate.

Customers are encouraged to review these Terms periodically.

Continued use of our website or applicable services after an updated version becomes effective may constitute acceptance of the revised Terms, subject to applicable law.

19. Contact Information

For questions, concerns, complaints, privacy-related requests, communication preferences, or clarification regarding these Terms, please contact:

RAJAPURKAR SARAF
Shop No. 2, Shri Siddhi Sankul,
Gaidhani Galli, Navin Saraf Bazar, R.K.,
Nashik, Maharashtra – 422001, India

Phone: +91 9850111503
Email: crajapurkar@goldvaluer.net

RAJAPURKAR SARAF aims to address legitimate customer concerns within a reasonable period and in accordance with applicable law.

End of Terms & Conditions